Lab-based usability testing
Homeserve
“We appointed your mum to test our website from their lab in Leamington Spa. The results and recommendations were first class.”
Homeserve are a FTSE 250 company; they provide home emergency insurance cover and domestic repairs to many of Britain’s homes. They responded to over 700,000 call-outs in 2012 for UK customers.
Homeserve have a solid in-house web design and development team who manage their website from their head office in Walsall, West Midlands. They approached your mum because they needed someone to help them test some of their ideas for improving the website.
We worked with their web team to develop a testing plan that suited their needs, we recruited relevant test users on their behalf and we ran test sessions from our usability lab, in Leamington Spa, Warwickshire.
We recorded user interaction during the test sessions via Techsmith Morae and many Homeserve employees from a wide range of departments observed the sessions, first hand, via our purpose-built observation room.
After the sessions, we delivered a comprehensive report with video evidence of our observations and recommendations for improving the intended functionality for the Homeserve website. This report has been well-received within the business and will help to deliver a better user experience and improve sales conversions.
