User research

We employ qualitative and quantitative research techniques and speak to people face-to-face to gain a true understanding of our clients’ customers and their specific attitudes, behaviours and needs.

Rely on us for:

• One-to-one interviews

• Usability testing

• A/B and MVT testing

• Eye-tracking

• Quantitative user data analysis

• User research and ethnographic studies

• Card sorting and tree testing

• Guerrilla testing

• Focus groups

• Surveys

UX design

We have all the practical skills you’d expect from senior UX practitioners. We use industry-standard technologies to bring ideas to life and translate them into something that provides clarity to stakeholders and users, and gives guidance to developers.

Rely on us for:

• User story mapping

• Mental modelling

• Information Architecture

• High-fidelity prototyping

• Behavioural design

• Interaction design

• UI design

• Specifications and UX documentation

Training and mentoring

Our time in our clients’ businesses is relatively short-lived. We must consider what we leave behind and who will pick up and continue the work we have begun. We play a key role in bringing our replacements up to speed and avoiding hiccups for our clients when we move on.

Rely on us for:

Practical training

Through practical workshops, we introduce core UX concepts, principles and practices to our ‘Mentees’ and show them how to apply them in the right context in a commercial environment.

‘Right brain’ sessions

Deep learning of any subject doesn’t just come from doing, we also need to sit back and think. Through regular sessions, we encourage open discussion and exploration around UX-related topics to encourage mentees to think laterally when solving problems.

Design pairing

We work side-by-side with mentees on live project tasks so that we can pool our collective brainpower and share our ideas. As a result, mentees are able to build their confidence and quickly learn important UX skills, on the job.

UX Strategy

We work alongside our clients to identify the problems they hope to solve for their customers. We then work tirelessly to define and validate a solution that delivers what people demand, drives innovation and gives our clients a competitive advantage.

Rely on us for:

• Stakeholder management

• Value proposition planning

• Competitor research and market analysis

• Heuristic reviews and content audits

• Quantitative data analysis

• User profiling and storyboarding

• Prototyping and hypothesis testing

• Backlog planning and refinement

• OKRs and measurement planning